Twitter is a social networking site and information stream that connects people who may or may not know one another personally, but who generally have mutual interests. Users post real-time updates (tweets) of 140 or fewer characters to announce to their friends (followers) what is going on in their lives at that very second.
Twitter’s main feature is the immediate update of where people are and what they are doing (the main page asks, “What’s Happening?”), so many users are drawn in by the quick, thought-sharing side of it. Users can also add a location to their tweets, which is a perk for someone who is in a cool place and wants to awe his friends, or someone who just really likes where she lives. Due to this ease of use and quick updating, Twitter draws users of all age groups from everywhere in the world. Plus, Twitter can be connected to a wide variety of other social media sites, like Facebook, foursquare, or blogs, allowing users to update multiple sites at once.
I use Twitter exclusively on the computer, but any mobile phone or internet-enabled device will also allow Twitter use. For the serious user, TweetDeck will pull all social media together in one Twitter-sponsored space, thus making a social desktop that streamlines the flow of information. Besides the various ways of accessing Twitter, most content producers like news sites or blogs have a “Tweet this!” option, allowing readers to do promotion for them by sharing articles with a click of a button. This is good for the user if enough followers appreciate the stories being shared, since it enhances one’s reputation of being a savvy and discriminating source of information, and of course it benefits the original source by driving more eyes to the site to read the interesting article.
Twitter’s “About” page describes their mission thusly: “Twitter is a real-time information network that connects you to the latest information about what you find interesting. Simply find the public streams you find most compelling and follow the conversations.” The site casts itself not merely as a social networking site, but also as a source of information. One way Twitter keeps users apprised of the latest news is through Trending Topics, ten or so links in the sidebar that are generated based on what most users are talking about.
Many users do exactly what the “About” page suggests: they follow, and possibly join, any conversation in progress. This can lead to some trends in the sidebar that seem bizarre to those not participating, such as “RIP Typewriters” which, when clicked, leads to a discussion about the closure of the world’s last typewriter manufacturer: Some celebrate, some mourn, some dispute the facts, some mock the business for bothering to stay open this long. Just by choosing a trending topic, one can see an entire range of viewpoints.
Major news stories tend to hit Twitter pretty quickly because of so many users wanting to share their opinion. For example, before the president's Bin Laden speech on Sunday night, Twitter was already ablaze in updates and various forms of "Osama Bin Laden" had already hit the Trending Topics list. The lag between the news arriving on Twitter and the president's speech was so long, in fact, that comments were divided between giving an opinion on Bin Laden and making jokes about what was taking the president so long. Generally speaking, the traditional news outlets lag behind regular users in releasing their stories on Twitter, since they have to verify sources and make sure their reports are professional, while the average Jane can say whatever she likes with far fewer repercussions.
Twitter’s “About” page describes their mission thusly: “Twitter is a real-time information network that connects you to the latest information about what you find interesting. Simply find the public streams you find most compelling and follow the conversations.” The site casts itself not merely as a social networking site, but also as a source of information. One way Twitter keeps users apprised of the latest news is through Trending Topics, ten or so links in the sidebar that are generated based on what most users are talking about.
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| RIP Typewriters. |
Major news stories tend to hit Twitter pretty quickly because of so many users wanting to share their opinion. For example, before the president's Bin Laden speech on Sunday night, Twitter was already ablaze in updates and various forms of "Osama Bin Laden" had already hit the Trending Topics list. The lag between the news arriving on Twitter and the president's speech was so long, in fact, that comments were divided between giving an opinion on Bin Laden and making jokes about what was taking the president so long. Generally speaking, the traditional news outlets lag behind regular users in releasing their stories on Twitter, since they have to verify sources and make sure their reports are professional, while the average Jane can say whatever she likes with far fewer repercussions.
However, one drawback to news on Twitter is that the 140-character limit does not give a lot of space for information. If there is a link included in the tweet, then it’s easy to get to the story thus referenced; if not, then a user must often go to a regular search engine or news site to find out what all the fuss is about. The average Jane being able to freely share on Twitter does have a downside; since regular users need not verify information before sharing it, what comes up on Twitter may be largely inaccurate, as evidenced by the frequently-conflicting updates about any particular topic. This was evidenced by the "RIP Typewriters" trend, when many users only tweeted to say that the factory that had just closed down was actually not the last typewriter factory standing. Twitter makes a good starting point for news, but not a good finishing point if a user wants more information.
Trending topics are customizable by region, and Twitter adds new cities fairly frequently: In just the past couple of weeks, Austin has made it on the list, as have Indianapolis, Indiana, and Glasgow, Scotland—three cities that I’ve lived in and am likely to click on to find out what local users are talking about. (The other city I’ve lived in—Lubbock—has yet to receive such a promotion.) Generally speaking, though, I keep my list of trends set to Worldwide, so I can see what everyone is talking about without any particular regional bias.
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| My avatar. |
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| Sara Hall's page. |
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| Pauley Perrette's page. |
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| jefishere's avatar. Source: jefritz. |
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| Chat with jefishere. |
Non-celebrities can be just as creative with their backgrounds: One friend, jefishere, has a dark blue background with a seemingly-random pattern of black lines across it. Her avatar, on the other hand, is a Venn diagram that she made herself. We can find jefishere at the intersection of snark, irritation, and creativity.
Wisely, Twitter’s timeline portion remains white with black print for ease of reading. Each user’s avatar appears next to his or her latest tweet. Across from the timeline is the user’s (mine, unless I’m looking at someone else’s page) basic profile information, including total tweets, most recent update, followers, the list of Twitter trends, and a Twitter fact or event that the site wishes to highlight. Instead of the main timeline, one may choose to look at a specific search term or a hashtag: any word or phrase, when preceded with a #, turns into a link that is instantly searchable. For example, sometimes I will tag my tweets with #doinghomework and then click on the link thus produced to see a page with other #doinghomework tweets.
Many Twitter users begin with only following people they know in real life, thus drawing offline and online relationships together. Over time, however, users generally end up with more online-only than real-life relationships on Twitter. It is certainly possible that people who meet on Twitter may eventually meet up in real life as well: During South by Southwest, for example, there were many users announcing their location and encouraging followers to come meet them there. This phenomenon is hardly limited to massive festivals in Austin; many events attract Twitter users to organize real-life meet-ups. Or, a real-life meet may come just because a user is traveling to another city for the weekend and announces his or her plans for the evening in the hopes that a follower may turn up.
As with many message boards on the internet, identity on Twitter may or may not be someone’s actual identity. Celebrities and companies may have their identity verified by Twitter (and get a blue check mark by their name), to assure the fans that this particular account is truly the person the name says it is. For example, I follow Tom Hanks (actor), Reba McEntire (singer/actor), Andy Murray (tennis player), and Charity: Water (company), all of which are verified accounts. On the other hand, most of the professional runners I follow (among them Kara Goucher, Josh Cox, and Usain Bolt, all of whom have some degree of fame) are not verified—I don't know whether this is because Twitter doesn’t know they are celebrities, or if it's because the runners themselves haven’t bothered to become verified. Conversely, Paula Radcliffe, the current women’s marathon world record holder, does have a verified account. Runner’s World magazine, who also has a frequently-updated Twitter account, kindly provides fans with the Twitter usernames for professional runners, so that fans can be sure they are following the correct account.
It is against Twitter policy for anyone to create an account in someone else’s name, and any user who does so risks suspension of his or her own account. This is probably not enough of a deterrent to prevent some from trying it anyway. On the other hand, Twitter does allow parody, commentary, or fan accounts, as long as the account is clearly marked as not being the actual person in question and the user is not attempting to deceive followers. Fictional characters fall into this category: a casual search reveals 20 accounts under Hermione Granger, for instance, while Emma Watson, the actor who plays Hermione, has a verified account.
I follow Lord_Voldemort7, whose real name is listed as “The Dark Lord”; I began following this fictional account because so many of my friends were retweeting (reposting) many of his quips, which are usually very funny. This user has over one million followers, mostly because he (presumably) mixes dark humor, current events, and snippets from the Harry Potter storyline in a way that draws in fans. For example, one recent tweet read, "Bellatrix Lestrange, Fred Weasley & Remus Lupin are all trending. Voldemort is banned from trending. Twitter knows not to speak my name," mixing Twitter trends with a reference to the Harry Potter books.
I follow Lord_Voldemort7, whose real name is listed as “The Dark Lord”; I began following this fictional account because so many of my friends were retweeting (reposting) many of his quips, which are usually very funny. This user has over one million followers, mostly because he (presumably) mixes dark humor, current events, and snippets from the Harry Potter storyline in a way that draws in fans. For example, one recent tweet read, "Bellatrix Lestrange, Fred Weasley & Remus Lupin are all trending. Voldemort is banned from trending. Twitter knows not to speak my name," mixing Twitter trends with a reference to the Harry Potter books.
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| Garcia_BAU, better known as Penelope. |
It’s possible that an actor may also tweet as his or her fictional character. Penelope Garcia, the computer analyst on Criminal Minds, live-tweets in character during each new episode. It is generally accepted by Penelope’s 19,319 followers that Kirsten Vangsness, the actor who plays Penelope, is the one responsible for her tweets.
Penelope’s avatar is a picture of herself (in character, of course), with a background that Penelope’s fans can recognize as suiting her character perfectly: Lots of pastel images reflecting her various interests, such as horses, cars, bicycles, robots, and dice. This fits in with the multiple pictures and brightly-colored objects that cover Penelope’s office on the set.
For non-actor, non-professional athlete, “normal” people who use Twitter, there is much less attention paid but no less potential duplicity. Any user may use his or her real name, or may choose not to. There are no restraints on image uploads (except size of the image), so the user’s picture may be him or herself, a neighbor, a cartoon character, or just the no-picture egg that is standard on new Twitter profiles. In other words, it is up to each user just how much he or she wants to make public on Twitter, or whether he or she would prefer to make up a new identity altogether.
This possible level of anonymity on Twitter means that the only age, race, gender, or class markers are the ones the user chooses to display. Of course, one may always read between the lines: Does someone frequently post about their job? Their children? The awesome party he/she went to last night? Even for those who choose not to display their life conditions, many clues can be hidden in the most innocent of tweets.
On the surface, Twitter appears to have no management apart from self-regulation: Users may say whatever they want, share whatever they want, as long as they remain below 140 characters per tweet. The self-regulatory part comes in when a user is offensive or annoying to others and so is ignored or unfollowed. However, this surface appearance of anarchy is not truly the case. Twitter has guidelines about how many accounts one user may open, and specifically prohibits threats, copyright infringement, impersonation, and breaches of other users’ privacy, among others. Twitter also takes spam seriously and has a constantly-evolving list of actions that are considered spamming and may result in a user’s account being permanently disabled. Any user may report spam to Twitter; in fact, doing so is likely to result in the dubious user being evicted sooner rather than later.
Another area of control the Twitter headquarters has instituted is in the area of followers. Anyone may follow up to 2000 accounts, but above that number, the user has to have a certain following-to-followed ratio. This is another way that Twitter prevents spam, since spammers tend to follow large numbers of accounts in a short period of time. There are some words that seem to attract spam tweets (iTunes, for instance, as I discovered by accident), and some spam accounts that follow multiple users in an attempt to get a follow back. Because I do not follow someone back unless I find their tweets to be interesting, I tend to gain and lose followers quickly: Someone, presumably a spam user, will follow my account, only to unfollow within a few hours if I don’t begin following them in return. Twitter calls this behavior “follow churn”, and it is prohibited.
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| A fail whale page from over the weekend. |
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| pj_hoover's response to my congratulatory message. |
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| A particularly persistent user took advantage of Finding Nemo trending. |
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| While fans mourn the passing of Elisabeth Sladen (actress), a few spammers take their chance to latch onto a trending topic. |
At the other end of the spectrum, a great way to be ignored is to publish useless and/or offensive links, or repeat the same links multiple times. Another irritating habit that some users engage in is to add a trending topic to one’s update, in the hopes that anyone who clicks on the trending topic will also see the non-related tweet in the timeline. The Twitter community is aware of spam, and many users are not shy about using the “block” button to rid themselves of an annoying follower, or even to go so far as to report the abusive user to the Twitter Help Desk.
New members need not remain new for long; it doesn’t take long to search for one’s friends and acquaintances as a starting point for followers. Another way to find accounts to follow is by looking for interests, such as “cycling” or “running” or “harry potter”, and following users who seem interesting. Many Twitter users will follow back if the follower has something interesting or useful to share, but those who follow many people just for the sake of getting more followers will usually find it to backfire. The Twitter guidelines page puts it very succinctly: “Twitter isn’t a race to get the most followers. If you follow users that you’re interested in, it’s more likely that legitimate users will find you and read your updates.”
Word usage on Twitter runs the full gamut from complete, grammatical sentences with perfectly-spelled words to text speech that can be nearly incomprehensible to non-users. While Twitter does have its own language to some extent, with "tweets", "retweets", "hashtags", "following/unfollowing", or the "fail whale", the lingo is very easy to pick up, and new members need not learn the words before joining in. Due to the 140 character limit, tweets are short and usually to the point, although a user will occasionally continue a longer thought across several tweets. This tends to be irritating to other users, however, so it does not happen much. Plus, spreading out a thought over multiple posts decreases the likelihood that the entire thought will actually be read; with so many people updating at one time and the lull required between updates to type another tweet, there may be a large gap between the parts of the thought.
Another potential pitfall for users is too much whining or complaining. If someone updates hourly about how horrible his or her life is, it’s not likely that followers will stick around for long. Sympathy turns to irritation just as quickly on Twitter as in real life. Nor does it help the user to then complain about people unfollowing him or her—this is another type of tweet that is likely to lose the user followers in a hurry. On Twitter, it is expected that the user will update with what they are doing, preferably something interesting they are doing, and not with the same sob story every time.
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| #bostonmarathon chat on April 18th. |
It is also expected that a user will learn how to use hashtags. This is particularly important when taking part in one of the various chats; for the session with Pauley Perrette, for example, she asked questioners to tag their posts with #NCIS so she could find them easily. Other chats that I frequently join in on are #runchat and #kidlitchat. Special events also get their own hashtags, like the Boston Marathon, but any user may invent a hashtag by putting a number sign in front of any word or phrase (although the phrases cannot contain spaces or punctuation if the whole thing is to be made into a link, such as #icantfindmyglasses).
Twitter has around 200 million users, so there’s a good chance that any user can find what he or she is looking for. News, pop culture, sports, what the family is having for dinner tonight: It’s all available in the information stream. Twitter also provides a voice and a platform for people who have things to share, but that platform can only be enlarged by being consistently interesting and informative. It is a flexible enough space that it can be used by millions of people for many purposes, and shows no sign of getting old or tired, possibly because each user can find his or her tribe and shut out the extraneous voices, if need be. As the Twitter staff continues to add features and make it ever easier for people to connect, users will continue to come to Twitter for information, entertainment, and networking.














